Last Updated: 13-5-2025
Introduction
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Garden Item and its affiliates collect and process your personal information through Garden Item websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice. By using Garden Item Services, you are consenting to the practices described in this Privacy Notice.
Information We Collect
We collect personal information to provide and improve our services. The information we collect includes:
Information You Provide
- Account Information: Name, email address, phone number, billing and delivery addresses
- Payment Information: Credit card numbers, payment account information
- Profile Information: Age, gender, preferences, and interests
- Communication Information: Content of messages, reviews, and feedback you send us
Automatic Information Collection
- Usage Information: Pages visited, products viewed, search queries
- Device Information: IP address, browser type, operating system, device identifiers
- Location Information: General location based on IP address
- Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar technologies
Information from Third Parties
- Social Media: Information from social media platforms when you connect your accounts
- Business Partners: Information from delivery companies, payment processors, and advertising partners
- Public Sources: Information available from public databases and directories
How We Use Your Information
Many core features of the customer experience at Garden Item depend on us using data responsibly and transparently. We use your personal information for the following purposes:
Service Provision
- Process and fulfill your orders
- Provide customer service and support
- Manage your account and profile
- Send service-related communications
Personalization and Improvement
- Customize your shopping experience
- Recommend products and services
- Improve our website and services
- Conduct research and analytics
Marketing and Advertising
- Send promotional emails and offers
- Display targeted advertisements
- Conduct marketing campaigns
- Measure advertising effectiveness
Legal and Security
- Prevent fraud and abuse
- Comply with legal obligations
- Protect our rights and property
- Ensure platform security
Sharing Your Information
We disclose in our privacy notice the types of data we collect and the limited circumstances in which we share customer data with third parties. We share your personal information only in the following circumstances:
With Your Consent
- When you explicitly consent to sharing
- Through social media integrations
- For marketing partnerships you’ve approved
Service Providers
- Payment processors and financial institutions
- Shipping and delivery companies
- Customer service providers
- Technology and hosting providers
Business Transfers
- In connection with mergers, acquisitions, or asset sales
- During corporate restructuring
- To successors or assigns
Legal Requirements
- To comply with laws and regulations
- In response to legal requests
- To protect our rights and safety
- To prevent fraud and abuse
Affiliated Companies
We jointly use your personal information with domestic and foreign affiliates that Garden Item controls, including subsidiaries and other entities that follow practices at least as protective as those described in this Privacy Notice.
Your Privacy Rights and Choices
Account Information
- Access and update your account information
- Close your account (subject to certain limitations)
- Download your personal data
Communication Preferences
- Unsubscribe from marketing emails
- Adjust notification settings
- Opt out of targeted advertising
Cookies and Tracking
- Manage cookie preferences through browser settings
- Opt out of interest-based advertising
- Control location tracking
State-Specific Rights
Certain state privacy laws provide additional rights, including the right to know about personal information processing, delete personal information, and opt out of certain types of processing including targeted advertising.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure data transmission protocols
- Regular security assessments
- Employee training on data protection
- Access controls and authentication
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes described in this policy
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers through:
- Adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
Children’s Privacy
We allow children or teens to use certain products or services with parental involvement or permission. For users under 13:
- We require verifiable parental consent
- We limit data collection to what’s necessary
- Parents can review and delete their child’s information
- We don’t use children’s data for targeted advertising
Third-Party Services
Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our services
- Provide personalized content and advertising
- Improve our services and user experience
You can manage your cookie preferences through your browser settings or our cookie preference center.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Post the updated policy on our website
- Send you an email notification (if you’ve provided an email address)
- Provide prominent notice on our services
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
- Email: [email protected]
Customer Service
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
- Live Chat: Available on our website
Effective Date: This Privacy Policy is effective as of [Date] and was last updated on [Date].
We have built privacy into our services from the ground up, and we never sell our customers’ personal data.Your trust is important to us, and we are committed to being transparent about our data practices.